Terms & Conditions

About Us

Ultra Vision is a Medical Equipment Company established Since 2006, based on the experience and the market knowledge of five Bio-Medical engineers. Company is based in Dubai, UAE , and expanded to Europe and many other countries by 2015.

Cancellation

Please note that there may be certain orders that we may reject or cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

For your convenience, you will not be charged until your payment method is authorized; the order information is verified for accuracy.

If your order is cancelled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.

Website Security

You are prohibited from violating the security of the Website, including, without limitation,

(a) accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access;
(b) attempting to probe, scan or test the exposure of a system or network or to breach security or authentication measures without proper authorization;
(c) attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Website, overloading, flooding, spamming, mail bombing or crashing;
(d) sending unsolicited email, including promotions and/or advertising of products or services.

Violations of system or network security may result in civil or criminal liability.

The Website can be used only by persons who can form legally binding contracts under applicable law. Persons who are incompetent to contract are not eligible to use the Website. If your age is below that of 18 years your parents or legal guardians can transact on behalf of you if they are registered users/members. We reserve the right to terminate your registration and refuse to provide you with access to the Website if We discovers that you are under the age of 18 years.

The Website cannot be accessed to persons whose registration has been suspended or terminated by us for any reason whatsoever. Those who choose to access this Website from outside the United Arab Emirates are responsible for compliance with local laws if and to the extent local laws are applicable. We will deliver the products only within the UAE and will not be liable for any claims relating to any products ordered from outside its jurisdiction.

Product’s Pricing

Errors may occur in the process of providing product and pricing information by the Website. We cannot confirm the price of a product except after ordering. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, We shall have the right, at our sole discretion, to either contact you for instructions or cancel your order and notify you of such cancellation.

All customers will be charged in UAE Dirham or US Dollar and differences between approximation in any foreign currency and actual billing price on the customer's credit card bill is probably attributable to different credit card companies charging different exchange rates.

Order Acceptance

We reserve the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud are some situations that may result in the order being cancelled, additional verifications or information may be requested before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit/debit card has been charged, the said amount will be reversed back in your credit/debit card account. No cash disbursement shall be made under any condition whatsoever.

Once the order leaves our logistics center, you will be notified by sms with your shipment tracking number.

It is the responsibility of the customer to ensure that they are present at time of delivery.

Cancellations by the Customer

If cancellation notice from your side is duly received by us and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount to your credit/debit card.

Orders that are cancelled after they have been shipped are subject to 10% or minimum amount AED 100 cancellation fee to be deducted from your refund for shipping and processing. We have the full right to demonstrate whether an order has been shipped or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.

Credit/Debit Card Information

We reserve the right to refuse or accept the Credit/Debit Card or, in such case the transaction is accepted, cancel the transaction, at our sole discretion, as part of our own fraud detection program.

The Credit/Debit card details provided by you for benefiting from the services on the Website will be truthful, valid and accurate and you shall use the Credit/Debit card which is lawfully owned by you, i.e. in a Credit/Debit card transaction, you must use your own Credit/Debit card. The said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any Credit/Debit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

Unlawful Transactions

We reserve the right to recover the cost of products, collection charges and lawyers’ fees from persons using the Website fraudulently. We reserve the right to initiate legal proceedings against such persons for fraudulent use of the Website and any other unlawful acts or acts or omissions in breach of these Terms and Conditions.

Display of Products
The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

Amendment of the Terms and Conditions

We may at any time modify the Terms and Conditions of the Website without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on the Website. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the service of the Website. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of this Website.

Governing Law and Jurisdiction

The Terms and Conditions shall be construed in accordance with the federal laws of the United Arab Emirates and the local laws and regulations of the Emirate of Dubai. The Courts at Dubai shall have exclusive jurisdiction in any proceedings arising out of the Terms and Conditions.

Termination

These Terms and Conditions is effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time, provided that you discontinue any further use of this Website. We may terminate these Terms and Conditions at any time and may do so immediately without notice, and accordingly deny your access to the Website. Such termination will be without any liability to us.

Disclaimer

Though we make sure that the delivery of purchased products shall be delivered on time. No claim, penalties, refunds or part refund against us in case of delays in delivery or error in delivery. Although We aim to offer you the best service possible, If a fault occurs in our services you should report it immediately to the Customer Services.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent and we only use your information as described in the Privacy Policy. We view protection of your privacy as a very important community principle. We understand clearly that you and the Information is one of our most important assets. We store and process the Information on computers that are protected by physical as well as technological security devices. We use third parties to verify and certify our privacy principles.

Refund Policy:

The decision on refund will vary on case to case basis and there will be certain criteria’s for that:

Dead on arrival.

Unable to procure products: a reasonable time of 7 – 10 days from the date of authorization has to be given
Unable to repair the product.
Lost in deliveries.

b. If the product is not available then a full refund will be made to the customer. The refund will be made in next billing cycle.
c. Refund is allowed only once duly approved by after sales service team of Ultra Vision Medical Equipment Trading LLC.
d. The product refund is applicable in the case product is malfunctioning and not repairable.
e. We will affect the refund on receiving the unit back.
f. The product will be refunded at the same price as it was sold to you after deducting Shipping charges .
g. The settlement of the refund will only be affected once the bank has refunded the money which is next billing cycle from the date of application of refund.
h. Refund will be made through the credit/debit card only for Online Credit Card Payment..

Refund Conditions:
1. The After Sales Service Office is the sole reference for any claim of exchange, refund or repair.

2. Any items to be exchanged, refunded or repaired must be presented with the Order Confirmation and the Original Delivery Note as proof of purchase. No exchange, refund or repair will be considered without it.

Exchange or Refund
1. Items to be exchanged or refunded must be presented with their complete box “as new” with inside packing, and all accessories sealed (i.e. in re-sellable condition).

2. Items may only be exchanged or refunded if they are returned within 7 days from purchase or delivery date which comes first.

3. Refunds shall be made in the same manner in which the purchase of the item was made.

Installed items are not subject to any exchange or refund.

Repairs:
1. Items found defective after 7 days from purchase or delivery date will be subject to the supplier’s terms and conditions or warranty, if applicable.

2. Items to be repaired are at the sole discretion of Ultra Vision Medical Equipment Trading Service Team and they may reasonably decide not the repair the items.

3. Items may be repaired in no less than 30 days from the return date. In the event that the items are not repaired after 30 days from the return date, then the customer may receive an exchange voucher for the amount paid subject to the exchange conditions set out above. For the avoidance of doubt, the item shall not be refunded.

4. Accessories (such as batteries, chargers, power supplies) are not subject to any repairs and are not under warranty.